Replacement Policy

At Royale Fashion, customer satisfaction is important to us. We do not offer refunds under any circumstances. However, if you receive a defective item or the wrong size, we are happy to provide a replacement, subject to the conditions below.

Replacement Eligibility

You may request a replacement if:

• The item is defective or damaged upon delivery.
• The item has a size issue (subject to stock availability).
• The replacement request is submitted within 7 days of the delivery date.
• The item is unused, unworn, unwashed, and in its original condition.
• All original tags, labels, and packaging are intact.

Non-Eligible Items

The following items are not eligible for replacement:

• Worn, used, or washed items.
• Items without original tags or packaging.
• Undergarments, innerwear, or hygiene-sensitive products.
• Final sale, clearance, or promotional items.
• Items damaged due to misuse, improper care, or normal wear and tear.

Important Notes

• Refunds are not available. We only provide replacements for eligible items.
• Replacement requests are subject to product inspection and approval.
• If the requested replacement size is unavailable, we may offer an alternative size or a similar product of equal value, subject to availability.
• Customers may be responsible for return shipping charges unless the item received is defective or incorrect.
• We reserve the right to reject replacement requests that do not meet the above conditions.